Ī bill was introduced in the United States by Senator Chuck Schumer in 2012 that would have made the changing of an IMEI illegal, but the bill was not enacted. For example, in the United Kingdom, under the Mobile Telephones (Re-programming) Act, changing the IMEI of a phone, or possessing equipment that can change it, is considered an offence under some circumstances. Many countries have acknowledged the use of the IMEI in reducing the effect of mobile phone thefts. ĭual SIM enabled phones will have two IMEI numbers. However, the network's ability to know a subscriber's current, individual device enables many network and security features. The phone identifies the subscriber by transmitting the International mobile subscriber identity (IMSI) number, which is stored on a SIM card that can, in theory, be transferred to any handset. However, the IMEI only identifies the device and has no particular relationship to the subscriber. This renders the phone useless on that network and sometimes other networks, even if the thief changes the phone's SIM card.ĭevices without a SIM card slot or eSIM capability usually do not have an IMEI code. For example, if a mobile phone is stolen, the owner can have their network provider use the IMEI number to blocklist the phone. GSM networks use the IMEI number to identify valid devices, and can stop a stolen phone from accessing the network. It is usually found printed inside the battery compartment of the phone but can also be displayed on-screen on most phones by entering the MMI Supplementary Service code *#06# on the dialpad, or alongside other system information in the settings menu on smartphone operating systems. The International Mobile Equipment Identity ( IMEI) is a numeric identifier, usually unique, for 3GPP and iDEN mobile phones, as well as some satellite phones. If your phone was stolen you’ll need to give them the crime reference number.Cellphone identification code IMEI number - an example If your phone is insured or covered by your home insurance policy you’ll usually be able to claim for a new one.Ĭontact your insurance provider to find out what cover you have and how they can get you a replacement. wait until your current contract ends and get a new contract that includes a free phone.buy a new phone and continue with your current contract.If you don’t get a free replacement phone, you’ll have to decide whether to: Your network won’t normally replace your phone free of charge and you’ll have to carry on paying your monthly line rental until the end of your contract. Your network will usually send you a replacement SIM card, but they may charge an administration fee. Check with your insurance provider to see if you’re covered. If your phone is insured you might be covered for the cost of unauthorised calls made between you losing your phone and reporting it missing. If your network provider tries to charge you for calls made after you reported the phone missing, you should dispute the bill. Sometimes they’ll do this as a gesture of goodwill but they don’t have to. If your network charges you the full amount for the calls made before you reported it, you should ask if they can reduce the bill. This only applies for monthly contracts - if you have a pay-as-you go contract, you might not get a refund for any credit that’s used before you report the loss. Some phone networks will only charge you a maximum of £100 if your phone is lost or stolen, as long as you report it within 24 hours. If someone else runs up a big bill on your phone you’ll usually have to pay for the cost of the calls up until the time you reported the phone missing. Make a note of the crime reference number - you’ll need it if you want to claim on insurance. Your network provider will give you your phone's identification number (IMEI), which you should pass on to the police. You should report it to your local police station as soon as you can by calling 101 or going in person. If you find your phone your network provider will normally be able to reactivate it. If your phone’s been stolen, ask your network provider for the phone's identification number (IMEI) - you’ll need to give this to the police. If you don’t tell them straight away you might have to pay for any unauthorised phone calls, which can be very expensive. You should tell your network provider straight away if your phone is lost or stolen, so they can block it and stop anyone else using it. Report your missing phone to your network provider
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